Policy Contents
1 Introduction
wow88my ("we", "our platform") is an online gambling platform operating under international licensing, offering online slots, live casino, sports betting, 4D lottery and Teen Patti services to players in Malaysia. We understand that your privacy is a trust that must be upheld with full responsibility.
This Privacy Policy explains in detail how we handle personal information collected through the wow88my website, mobile applications, and any related service interactions. By registering an account or using wow88my services, you agree to the terms set out in this Privacy Policy.
This policy applies to all Malaysian players using our services, including those aged 21 and above who are eligible to use this online gambling platform.
Please read this Privacy Policy carefully before using wow88my services. If you do not agree with any provision in this policy, please stop using our platform and contact our support team for further action.
2 Information We Collect
To provide a safe, responsible and quality service, wow88my collects several categories of information from our players.
2.1 Account Registration Information
When you register an account at wow88my, we will request the following information:
- Full name as shown on your identity card (MyKad) or official document
- Identity card number (MyKad) or passport number
- Date of birth — to verify that you are aged 21 and above
- An active and valid email address
- A registered Malaysian mobile phone number
- Your chosen username and password
2.2 Financial Information
To process deposits and withdrawals through supported payment methods, we collect:
- E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay)
- DuitNow information or bank account details for FPX processing
- Crypto wallet address (for USDT, BTC, ETH)
- Deposit and withdrawal transaction records
2.3 Usage and Technical Data
Our system automatically records technical data while you use the platform:
- IP address and approximate location based on IP
- Device type, operating system and web browser version
- Session log data — login time, logout time and session duration
- Game history, betting activity and platform activity
- Communication records with the customer support team
3 Purpose of Information Use
Every piece of information collected by wow88my is used for specific and legitimate purposes. We do not use your data beyond the scope stated here.
- Identity verification: Ensuring every player meets the minimum age requirement of 21 and verifying identity for licensing compliance purposes.
- Transaction processing: Processing deposits from RM30 and withdrawals from RM50 through the available payment methods.
- Account management: Maintaining player accounts, bonus records, VIP levels and game activity history.
- Fraud prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
- Customer service: Providing effective 24/7 support in Malay and English via live chat and email.
- Legal compliance: Meeting obligations under applicable international licensing requirements.
- Service improvement: Analysing usage patterns to improve platform quality and the player experience.
wow88my will not use your personal information for any third-party marketing purposes without your explicit consent. We are committed to processing your data only where there is a solid legal basis for doing so.
4 Disclosure to Third Parties
wow88my does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain limited circumstances, we may share information with:
4.1 Payment Service Providers
To process your financial transactions, necessary information will be shared with recognised payment service providers such as e-wallet operators, banks and crypto platforms. All such providers are bound by strict confidentiality agreements.
4.2 Gaming Technology Providers
Gaming platforms require data exchange with game software providers to ensure game fairness and the accuracy of betting records. This data is limited to what is required for technical purposes only.
4.3 Authorities and Regulatory Bodies
wow88my may be required to disclose certain information to relevant authorities or regulatory bodies when required by law or court order, including financial crime investigations.
4.4 Changes in Corporate Ownership
In the event of a merger, acquisition or sale of corporate assets, player information may be transferred to a related entity, subject to an equivalent or stricter privacy policy.
5 Data Security
The security of your personal information is a priority for wow88my. We implement multiple layers of technical and organisational security controls to protect your data.
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- Password storage using secure hashing algorithms — we do not store passwords in plain text
- Two-factor authentication (2FA) available for an added layer of security on your account
- Continuous monitoring to detect suspicious activity or unauthorised access attempts
- Strict internal access controls — only authorised staff may access sensitive player data
- Regular security audits by independent security experts
While we take reasonable steps to protect your data, no digital system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential. If you suspect your account has been accessed without authorisation, please contact our support team immediately via 24/7 live chat.
6 Cookies and Tracking Technologies
wow88my uses cookies and similar tracking technologies to improve your experience on our platform.
6.1 Types of Cookies Used
- Session cookies: Required to maintain your login status during a playing session and deleted when you close your browser.
- Preference cookies: Store language settings, interface display and other preferences for future sessions.
- Analytics cookies: Collect aggregated usage data to understand navigation patterns and improve website performance.
- Security cookies: Used to detect suspicious login attempts and protect your account.
6.2 Cookie Management
You can manage your cookie settings through your web browser at any time. However, please note that blocking certain cookies may affect the functionality of the wow88my platform, including the ability to stay logged in or access certain features.
7 Your Rights as a Player
wow88my respects your rights regarding personal data. The following are the key rights you hold:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you have the right to request that we correct it promptly.
Right of Erasure
You may request deletion of your personal data, subject to certain legal retention requirements.
Right to Object
You have the right to object to data processing for certain purposes, including direct marketing.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restrict Processing
You may request that we limit the processing of your data in certain recognised circumstances.
To exercise any of the above rights, please contact our customer support team via 24/7 live chat or by email. We will endeavour to address your request within a reasonable timeframe in accordance with applicable legal requirements.
8 Data Retention
wow88my retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may need to retain certain records for a period specified by international licensing requirements and legal obligations, including:
- Financial transaction records and betting history for audit and compliance purposes
- Identity verification information as required by anti-money laundering procedures
- Communication records with the support team relating to disputes or complaints
Once the mandatory retention period has ended, we will securely delete or anonymise your data using industry-recognised methods.
9 Changes to This Privacy Policy
wow88my may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. Whenever we make significant changes, we will:
- Update the "Last Updated" date shown at the top of this page
- Display a clear notice on the wow88my homepage regarding the changes
- Notify you by email if the changes involve how we process your data in a significant way
Your continued use of wow88my services after any changes are published is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
If you do not agree with any changes to this Privacy Policy, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 7. Contact our customer support for assistance with this process.
10 Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact us through the following support channels:
Live Chat 24/7
Reach our privacy team directly via the live chat function on the wow88my platform. Support is available in Bahasa Melayu and English at all times.
Support Email
Send your written enquiry to:
[email protected]
We aim to respond to all enquiries within a reasonable time.